Privacy Policy

1. Information We Collect

When you create an account: your name, email address, and password (stored as a secure hash — we never see your password). You may also add a phone number and a short bio to your profile.

When you create a listing: property address, city, state, ZIP code, estimated value, photos, and proof-of-ownership documents you upload.

When you propose or respond to a trade: the listings involved, your notes, and your messages. During a trade you may also upload inspection reports, lender letters and copies of filed deeds or county recording receipts, and you confirm steps such as moving forward with inspections. We store the status and dates of each step.

When you report or block someone: the report, the reason you give, and who you blocked. When you ask to be told when a state opens: your account and that state.

When you pay: Stripe processes your card. Abode receives only a payment confirmation token — we never see, store, or transmit your full card number, CVV, or expiration date.

When you connect with a loan officer: your name and email are shared with the loan officer you choose to connect with. You will always be shown a confirmation prompt before this happens.

When a professional applies to join the Abode network (the website form or the app): name, company, business email and phone number, city, states served, license or commission number, services, a short description, website address, and your confirmation that the information is accurate and that you read the Network Terms. We use this only to review the application and, if approved, to show the listing in the directory. To limit spam we also keep a scrambled (hashed) form of the network address the form was sent from — never the address itself.

Technical data: the app does not use third-party analytics or advertising trackers. Our service providers (listed below) receive technical information such as your IP address, device type and operating system version as needed to run and secure the service, prevent fraud and deliver email.

2. How We Use Your Information

To operate the platform: showing listings, letting owners send and answer trade proposals, providing in-app messaging, and processing payments.

To verify ownership: documents you upload are reviewed to confirm you have the right to list a property.

To improve Abode: aggregate, anonymized usage data helps us fix bugs and improve the experience.

To communicate with you: trade status notifications, support responses, and important service updates. We do not send marketing emails without your opt-in.

Trade emails: when something happens in one of your trades (a new offer, an answer to an offer, the inspection steps, deadline reminders, a new chat message) we send you a short email. These emails contain only the type of event, the other owner's public alias (for example "Owner K7Q3"), the listing titles with city and state, and a link to open the app. They never contain a street address, a phone number, an email address, a real name, the text of a chat message, a cancellation reason or the contents of an inspection report. You can turn these emails off at any time in Profile > Notifications. Text-message and push notifications are not available yet; we will ask for your separate permission before sending any.

3. How We Share Your Information

With other users: your first name, city, and state are visible on your listings. Your full address and your contact details are only shared with a specific trade counterparty after you both move forward with inspections.

With service providers: Stripe (payments), Supabase (database and file storage), Resend (sending our emails to you, using your email address), and Expo/Apple (app delivery). These providers are bound by their own privacy policies and data processing agreements.

With Cloudflare: the Abode website's "Join the network" form uses Cloudflare Turnstile, a security check that keeps out automated spam. It may process your browser and network information to tell people from bots. Abode does not use it for advertising.

With Anthropic (automatic screening of messages, listing text and photos): to keep street addresses and contact details private until both owners agree to move forward, our servers automatically check every chat message before it is delivered, and the text and photos of each listing before it is saved. The check uses pattern matching and an AI tool provided by Anthropic. Anthropic processes the message and the few messages before it in that conversation (or the listing text or photo) for this check, is bound by its own privacy terms, and does not use it for advertising. A message that appears to contain a phone number, an email address, a link, or a clue to a property's exact location is not delivered. We keep a short note that a check failed (the reason only, not the message or photo) so that repeated problems can be reviewed by a person. Once both owners have moved forward with inspections, messages in that trade are no longer screened for this purpose.

With Anthropic (automatic screening of network applications): before a person reviews an application from a professional, an automated AI tool checks it for obvious problems such as test or spam entries, and helps sort the queue. Anthropic, the company that provides the tool, processes the text of the application for this: your name, company, city, states served, services, description, website address, license number and the domain of your email address (not your phone number or your full email address). Anthropic is bound by its own privacy terms and does not use this for advertising. The tool never approves or lists anyone, and it cannot check a license: a person checks each license against the official record before anyone is listed. The tool does not approve, decline or remove any application: a person reviews every application, and the tool only helps sort the queue.

With loan officers: only if you explicitly choose to connect with one. You will be shown exactly what information is shared before you confirm.

With inspectors: Abode does not select, employ, or receive your address on behalf of any inspector. You and the other owner each arrange your own inspector directly, and share whatever information they need to complete the inspection.

We do not sell your personal information to third parties. Ever.

4. Address Privacy

Abode hides full property street addresses until both parties have moved forward with inspections. This keeps addresses away from people who are only browsing. Once you both agree, addresses and contact details are shared with each other so that each of you can have the property you are trading for inspected. Moving forward with inspections does not commit either party to the trade.

City, state, and ZIP code are always visible so users can research a neighborhood before committing to a trade.

5. Data Security

All data is transmitted over HTTPS (TLS 1.2+). Your database records are stored in Supabase with row-level security, meaning each user can only access their own data. Uploaded documents (ownership proof, lease documents, mortgage-assumability proof, sublet application ID/income documents) are stored in private Supabase Storage buckets with access controlled by signed URLs that expire.

Listing photos are the one exception and are intentionally public, since they need to be browsable — every photo is automatically stripped of embedded GPS location data before it's stored, regardless of listing type.

No system is 100% secure. If you believe your account has been compromised, contact us immediately at support@abodeswap.com.

6. Data Retention

We retain your account data for as long as your account is active. Trade records (including messages and payment confirmations) are retained for 7 years for legal and dispute-resolution purposes.

Notification records: the short records used to send your trade emails (event type and delivery result, never the email text) are deleted after 30 days.

Network applications from professionals: the scrambled network-address value is erased after 30 days. Applications that are declined or never reviewed are deleted after 12 months, together with the short notes the automatic screening made about them. If you are approved, we keep your application while you are listed, and you can ask us to remove your listing and information at any time by emailing support@abodeswap.com.

You can delete your account yourself at any time in the app: Profile → Delete My Account. That removes your listings, saved homes, preferences and uploaded files and closes any membership. You cannot delete while a trade is still in progress. Records we need to keep — trade history and chat messages the other person is relying on, and payment records — are kept with your name, email, phone and photo removed. Payment processors such as Stripe keep their own transaction records as the law requires. You can also request deletion by emailing support@abodeswap.com.

7. Children's Privacy

Abode is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. Property transfers are legal contracts that require adults. If you believe a minor has created an account, contact us at support@abodeswap.com.

8. Where Abode Can Be Used

Properties listed on Abode must be located in the United States. There is no requirement that you personally be physically located in the United States to use Abode. Like any U.S. company, however, Abode cannot knowingly provide services to individuals located in a country subject to U.S. government sanctions, or to anyone on a U.S. sanctions list (currently including Cuba, Iran, North Korea, Syria, and certain regions of Ukraine).

9. Your Rights

You may access, correct, or delete your personal information at any time by contacting support@abodeswap.com. California residents have additional rights under the CCPA, including the right to know what data we collect, the right to delete, and the right to opt out of sale (we do not sell data). Users in the European Economic Area have rights under GDPR — contact us to exercise them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you in the app and update the "Last Updated" date below. Continued use of Abode after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

Abode / [YOUR LLC NAME]
Email: support@abodeswap.com
Website: www.abodeswap.com