Support and contact
We are here to help with questions about the app, your account, or something that does not look right.
Email us
Please write from the email address on your Abode account, and tell us briefly what happened. Never send your password or card number. We will never ask for them.
What to expect
We read every message and reply as soon as we reasonably can. We cannot promise a specific response time. Reports of abusive content are the exception: we aim to review every one within 24 hours.
Before you write, the frequently asked questions may already have your answer. Some of the most common:
- What does Abode charge?
- Who arranges the inspections?
- When do I see the other home's street address?
- Why can't I share my phone number or email in chat?
Delete your account
You can delete your account yourself, any time, in the app:
- Open the app and go to Profile.
- Tap Delete My Account.
- Confirm when asked.
This removes your listings, saved homes, preferences and uploaded files, and closes any membership. You cannot delete your account while a trade is still in progress; finish or cancel the trade first. Some records that other people rely on, such as trade history, chat messages and payment records, are kept with your name, email, phone number and photo removed. Payment processors such as Stripe keep their own records as the law requires. See Data Retention in our Privacy Policy.
Can't use the app? Email support@abodeswap.com from the email address on your account and ask us to delete it.
Report a problem or abusive content
If you see a listing, a chat message or a person that breaks the rules, or something that looks like a scam, please tell us.
- In the app: tap the "..." button at the top of a listing, a trade or a chat and choose Report. To report one message, press and hold it.
- To stop someone contacting you: choose Block from the same menu. Blocked people cannot send you offers or messages, and you will not see their listings. You can undo a block in Profile, under Blocked users.
- By email: send the details to support@abodeswap.com.
In an emergency or if you feel unsafe, call your local emergency number. Abode cannot respond to emergencies.
Disagreements with another owner
Abode is a technology platform. It does not mediate, arbitrate or settle disagreements between users about a trade, a property's condition or anything else, so those need to be sorted out directly with the other person, with your own attorney if needed. We can act on reports of rule-breaking. See Section 16 of the Terms and Conditions.